Non-urgent advice: Looking for askmyGP?
Booking an appointment
Urgent (Same Day) Appointments
Click for more information on Urgent (Same Day) Appointments
Routine Appointments
• Ongoing conditions (e.g. asthma, diabetes)
• Medication reviews
• Test results discussions
• General check-ups
• Smear tests, vaccinations, blood tests
Click for more information on Routine Appointments
Urgent Appointments
Requesting a Same-Day Appointment
If you need medical help today (Monday to Friday) for a problem that is urgent but not a life-threatening emergency, please call us on 0161 755 9870 as early as possible.
Our Care Navigation Team will check availability and book you into an on-the-day appointment if one is available.
If all same-day appointments have already been filled, we will offer you the next available routine appointment or guide you to another appropriate service such as Pharmacy First or NHS 111.
Visit NHS 111 Learn about Pharmacy FirstNon-urgent advice: Life-Threatening Emergency — Call 999
If you need medical help when we are closed, call NHS 111 or visit 111.nhs.uk for 24/7 advice and assistance. You can also visit the Urgent Care Centre at Trafford General Hospital daily from 8am to 8pm. To book an appointment, call 111.
What to Expect When You Contact Us
When you call the practice, our Care Navigation Team will ask a few questions to understand your health needs.
This helps us make sure you are seen by the right professional at the right time.
We use this approach to make your care more efficient and ensure priority is given where it’s most needed.
Depending on your needs, we may offer:
- A telephone consultation with a GP or nurse
- A face-to-face appointment at the practice
- Advice on self-care or signposting to other services
Seeing the Right Healthcare Professional
You may not always need to see a GP. Depending on your concern, you may be offered an appointment with a:
- Clinical Pharmacist – for medicines advice and reviews
- First Contact Physiotherapist – for muscle or joint problems
- Mental Health Practitioner or other specialists in our team
This ensures you get the most appropriate care from the right expert, often with shorter wait times.
Routine appointments
Requesting a routine appointment
Routine appointments are for medical advice and care that is not urgent. These may include:
- Management of ongoing conditions (e.g. asthma, diabetes)
- Medication reviews
- Discussing test results
- General health check-ups
- Smear tests, vaccinations, and blood tests
Online Request
Complete the Routine Appointment Request Form, Monday to Friday 8am to 6:30pm.
By Phone
Call us on 0161 755 9870, Monday to Friday from 8am to 6:30pm.
Call the practiceIn Person
Visit us and speak with a receptionist, Monday to Friday from 8am to 6:30pm.
How to find usWhen you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
It may be better for you to call after 10am, when our lines are less busy.
Your appointment
However you choose to contact us, we may offer your consultation in different ways, depending on your needs.
- Phone appointment – A GP or healthcare professional will call you. These calls are now timed, and we aim to phone you as close to the scheduled time as possible.
- Face-to-face appointment – You’ll come in and see a doctor or nurse at the surgery.
- Video call – We may offer a secure video consultation, which you can join from your smartphone, tablet, or computer.
- Text or email – Sometimes we can answer your query or send advice through a secure message.
Appointments by phone, video, or message can be more flexible and often mean you get help sooner.
Please note: All phone calls are recorded for quality and safety.
Cancelling an Appointment
To view or cancel your appointment
Cancel online via the NHS App or Patient Access
Just open your chosen app to avoid waiting in phone queues!
Call us on 0161 755 9870
Use our 24 hour ‘check and cancel service’ by calling the practice.
Reply CANCEL
Text CANCEL in reply to your appointment reminder SMS
- If you arrive late for your appointment we cannot guarantee that you will be seen and you may need to book another appointment.
If you need help when we are closed
If you need medical help when the surgery is closed:
Out of hours and NHS 111
You can visit the Urgent Care Centre at Trafford General Hospital daily from 8am to 8pm. To book an appointment, call 111.
Call NHS 111 or visit 111.nhs.uk
- Available 24 hours a day, 7 days a week
- Get advice on what to do next
- They can arrange an out-of-hours GP appointment if needed
Non-urgent advice: When to Seek Urgent Care
Community Pharmacies
Pharmacists can offer advice and treatment for minor illnesses like coughs, colds, sore throats, stomach issues, and aches and pains. If your symptoms suggest something more serious, they can guide you to the right healthcare professional.
Pharmacists are highly trained in medicine use, illness management, and health advice. Many pharmacies are open late and on weekends, and no appointment is needed. Most have a private consultation room for confidential discussions.
If you need help with your appointment
Please let us know about any of the following:
Any other communication or access needs
For example, if you need an interpreter, easy-read materials, or wheelchair access.
Who you’d prefer to hear from
Let us know if there’s a specific doctor, nurse, or other health professional you’d like to respond.
How you’d like to be contacted
Choose from phone, face-to-face, video call, text, or email — whichever suits you best.
Home visits
We want to make sure you get the right care, from the right person, in the right place.
For most patients, coming to the surgery is the best option. You’ll receive better care with full access to medical equipment, records, and support staff.
Why home visits are not usually the best option
While home visits may seem more convenient, they often mean:
- limited equipment and poor conditions (for example, soft beds or poor lighting)
- less efficient use of GP time – one home visit can take the time of 4 to 6 surgery appointments
- no immediate access to your full medical records
- no chaperone available for certain examinations
When a home visit may not be appropriate
We may not be able to offer a home visit if your request is based on:
- Being mobile – for example, children, young people, or anyone who can leave the house (with or without walking aids, a wheelchair, or scooter)
- Lack of transport or money – this is not a medical reason
- Bad weather – our staff are affected by weather too
- Childcare or social reasons – for example, drinking alcohol and not being able to drive
- Routine checks or reassurance – we need to prioritise patients who are unwell
Non-urgent advice: Life-Threatening Emergency — Call 999
Common myths about home visits
| Myth | Fact |
|---|---|
| I have a right to a home visit. | GPs decide the most appropriate place for care based on medical need. |
| I’m old, so I should get a visit. | Age alone is not a deciding factor. |
| I can’t bring my child out in bad weather. | It’s safe to wrap up and attend the surgery. |
| The GP needs to check if I’m ready for hospital. | Paramedics and emergency departments will give the right care. |
| I’m housebound. | Many housebound patients can still use suitable transport. |
| I live in a care home. | Care home residents often go to hospital or outpatient appointments. |
| Can the GP just pop in? | GPs work to a booked schedule and cannot make unscheduled visits. |
Requesting a home visit
If you feel too unwell to come to the surgery:
- Please call before 10.30am
- A doctor or nurse will assess your request
- If a home visit is medically appropriate, we’ll arrange one
- In urgent cases, we may organise a hospital admission without seeing you first
If you are mobile, we kindly ask you to attend the surgery.
Other home visits
You may also receive a home visit from:
- A community nurse, if your GP refers you
- A health visitor, if you’ve recently had a baby or have a child under 5
When home visits are appropriate
Appropriate
- Bedbound
- Terminal illness
- At risk of harm if moved
Not appropriate
- No transport or childcare
- Mobile patients of any age
- Social reasons or convenience
Non-urgent advice: Important
Please make sure we have your up-to-date phone number so we can contact you if needed.
Help with Online Services
Need help registering or booking online?
Visit our Online Services Help page or call reception for assistance.