Ordering repeat prescriptions
You can order repeat prescriptions in the following ways:
Request on the NHS App
The NHS App is the easiest and most convenient way to request your repeat prescriptions.
- View all your repeat medications and dosages
- Select the items you need
- Track the status of your request
- Choose or change your nominated pharmacy
You can also use your NHS account on the NHS website to request repeat prescriptions.
Other ways to order Online
Order online via Patient Access
If you prefer, you can also order your prescriptions through Patient Access.
Complete our online request form (askmyGP)
You can also complete our Repeat Prescription Request Form.
In person
You can also request your prescriptions in person by:
Bringing your repeat slip into the surgery
You can drop your repeat slip into the prescription box at reception. Tick the items you need. We are open Monday to Friday, 8am to 6:30pm.
Speaking to your Nominated Pharmacy
Your nominated pharmacy can request your repeat prescription on your behalf.
They’ll send the request to us and let you know when your medication is ready for collection.
Please allow extra time for the pharmacy to process and dispense your prescription.
Non-urgent advice: Why We Don’t Take Prescription Requests by Phone
Requesting prescriptions by phone increases the risk of errors, such as mishearing medication names, dosages, or patient details.
To keep you safe, we only accept written requests, either online or on paper, as they provide a clear and auditable record.
Collecting your prescription
You can usually collect your prescription from your pharmacy 3 to 5 working days after you place your request.
We’re unable to contact patients individually when prescriptions are ready, due to the high volume we process.
However, the NHS App can notify you when your prescription is ready and provide a barcode to collect it—making the process quicker and easier.
Choose or Change Your Pharmacy (Nominate a Pharmacy)
To collect your prescription, you must nominate a pharmacy—this means selecting a pharmacy where your prescriptions will be sent electronically.
You can change your nominated pharmacy at any time:
- Through the NHS App or NHS website
- At your GP practice
- At any pharmacy that offers repeat prescriptions
Processing Times
Prescription requests take up to 48 hours for processing, this does not include weekends or Bank Holidays. Requests received after 1pm will be classed as the following day.
Urgent Prescriptions
Only the following medications can be processed on the same day:
- Adrenaline injections
- Asthma inhalers
- Palliative care medications
- Insulins and associated devices
All other prescription requests will be processed within the usual 3 to 5 working days.
If you need urgent medication that’s not on this list, please speak to your pharmacy or contact the practice for advice.
Medication reviews
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
If you would like to speak to someone at the GP surgery about your prescription:
- phone our pharmacist after 10am on 0161 755 9870
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
What to do if you have run out of your medication
Should you be without your medication or need it before the allocated processing time, please call 111 or visit 111 Online to arrange an emergency supply of your required item(s).
What to do with old medicines
Please return old or unused medicines to your local pharmacy or bring them to the surgery for safe disposal.
Do not throw them in your household bin or flush them down the toilet, as this can be harmful to others and the environment.
Prescription charges
Visit the NHS website for the latest information on prescription charges:
About pharmacists
Pharmacists are qualified healthcare professionals who can give expert advice on a range of minor health concerns, including:
- Coughs and colds
- Sore throats
- Tummy troubles
- Aches and pains
- Other common minor illnesses
They can also help you choose the right over-the-counter medicines without needing a prescription.
Most pharmacies are open late and on weekends, and you don’t need an appointment.
Many also have private consultation rooms, so you can speak to pharmacy staff confidentially.
Help with Online Services
Need help registering or booking online?
Visit our Online Services Help page or call reception for assistance.