We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice management team who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or can be downloaded here 2017-04(Apr)UGP Complaints
If you are dissatisfied with the outcome you may refer the matter to The Parliamentary & Health Service Ombudsman for their consideration, find guidance on their website www.ombudsman.org.uk/making-complaint (their leaflet may help).
