The Urmston Group Practice

0161 755 9870 (all calls recorded)

Appointments advice

We use a system called askmyGP which is an easy and fast way to ask for any kind of help from the practice.

Requests are accepted from 07:30 and we aim to keep the system open until 10:00. However, at times of high demand we may have to close sooner. We apologise for the inconvenience this may cause. Once your request has been submitted you will receive further information from our team. If your request is urgent and this service has been closed, please telephone reception and your issue will be triaged by a member of our team. For medical assistance overnight, at the weekend and on Bank Holidays, please contact our out of hours provider by phoning 111 or 0161 476 0400. Please do not use this service to order repeat medication.

  • We aim to get back to you within 48 hours
  • You can request a particular doctor or nurse (within their scheduled working hours)
  • You can choose to be contacted by the surgery by telephone, secure message or video call
  • If we need to see you we will usually give you a face-to-face or video appointment
  • Video consultations are provided by our own doctors through a secure link to your mobile, tablet or laptop
  • You can register for askmyGP now, without any paperwork

If you cannot access the internet, one of our receptionists will take a few details about your problem or request and then pass these to the GP. However you choose to get in touch, your GP will get contact you quickly and either sort out your problem on the phone, by secure message, or arrange to see you face-to-face.

Please note you can no longer book a GP appointment using our previous Patient Access online appointment system.

askmyGP is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).

That’s it – simple and straightforward!

We are encouraging everyone who has access to a computer, smart phone or tablet to use askmyGP:

  • it saves you time
  • GPs can manage their time more efficiently, booking any follow-up appointments you might need and,
  • it relieves pressure on our phone lines at particularly busy times