The Urmston Group Practice

0161 755 9870

Complaints and compliments

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice management team who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

If you are dissatisfied with the outcome you may refer the matter to:

Trafford CCG

Trafford CCG, 1st Floor, Trafford Town Hall, Talbot Road, Stretford, M32 0TH

Tel: 0161 873 9500 (main switchboard)

Fax: 0161 873 9501 

Email: [email protected] Please note: NHS Trafford CCG accepts text relay calls, so if you are deaf, hard of hearing or have speech problems and use a textphone, please call: 18001 then 0161 920 6026 .

Ombudsman

The Parliamentary and Health Service Ombudsman, Millbank tower, Millbank, London SW1 4QP. Tel: 0345 015 4033 or visit the website: www.ombudsman.org.uk

NHS England

NHS England, 3 Piccadilly Place, London Road, Manchester M1 3BN. Tel: 0161 625 7100 (08:00-18:00) email: [email protected]

Care Quality Commission

Care Quality Commission, National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA. Tel: 03000 616161 email: [email protected]